1699 Wall St, Suite 503, Mount Prospect, IL, United States 800-637-5680
Running a business is not easy. With the experience RCC brings to the table, you will learn solutions to common call center challenges. We can improve your customer retention rates and save customers from canceling your programs.
Our goal is to improve your customer experience, increase customer retention and keep it affordable.
Whether you want us to work for you taking calls, work as an overflow center, or if you need us to improve quality in your existing call center, we can help!
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We strive to help business owners develop a solid customer base, create a call center environment that's fun for the agents, a pleasant experience for the customer and affordable for the client.
We will work to improve sales, productivity, talk time, average speed of answer, abandon rates, retention and more. Find out how we can help improve your business today!
Jason Royal has been in the call center industry for over 22 years. While working at Programmers Investment Corp as the VP of Operations, Jason always had an entrepreneurial spirit. In his lifetime he started several business such as www.Buzznews.net, an iphone repair business, a vending machine business and even a real estate flipping business (Royal Renewals LLC). But soon he realized his calling was for customer service and he launched RCC (Royal Call Centers) His customer service background and love of people made a perfect fit. The company has tripled in size over the past year and is continuing to grow. RCC offers quality customer service agents (based in the US) for an affordable rate. Jason's experience allowed him to find reliable, quality agents to speak to our clients and customers with professionalism and friendliness. RCC agents are FCRA certified (Fair credit reporting act) and PCI certified for third party vendors. Over the years he has traveled to the Philippines several times and worked with dozens of call centers around the world. Jason prides himself in knowing the call center industry. He is also known for being the "friendly giant" as he stands at 6'7" tall!
With 23 years in the business, we know how to find the right customer service agents. Our agents keep a friendly tone while taking control of the call. Retention and up-selling is no problem!
Call us for a quote at (800) 637-5680